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Andrew Lewis

Author: Andrew Lewis (Digital Content Delivery Manager)
What happens when you gather a load of enthusiastic people together for two intense days of best-practise experience mashed up with hands-on digital service design workshops, out in beautiful museums and galleries? This is We are Museums 2014, which this year was in the lovely city of Warsaw, Poland. Enthusiasm The event is refreshingly action-based. I had been invited with other museum...
Author: Andrew Lewis (Digital Content Delivery Manager)
This post reviews research we have been doing recently, into how we can improve the experience for mobile users in the museum when they first make contact with Wi-Fi. Over the last two years at the V&A, the Digital Media department has worked hard to improve the remote mobile experience, by making our web pages responsive to the small screens of mobile phones. The research here is to help us...
Author: Andrew Lewis (Digital Content Delivery Manager)
Museums and the Web Baltimore was as thought-provoking and inspiring as ever. With the day-job specifics turned off, it is truly invigorating to open up the mind in the company of 600 or so museum professionals working at the coalface of digital in museums. Here are some key takeaways for me. Это теперь доступен на русском языке - This post is available in a Russian translation:mart-museum.ru/...
Author: Andrew Lewis (Digital Content Delivery Manager)
In September 2013, we launched our Digital Explorer Map. We wanted to provide a better way for our web visitors to find out what the V&A has to offer. This was the first feature on our website we specially built to work best on a tablet. We did this because tablets are what people use when they are indulging themselves on the web - sofa-friendly, feet-up devices. They are used for pleasure...
Author: Andrew Lewis (Digital Content Delivery Manager)
Culture in Numbers was the first event by Leeds Data Mill, an ambitious new collective organisation looking to gather and utilise data about the whole of Leeds.Here's a Storify review of a great day - lots of interesting insights and reflections on the practicalities.[<a href="//storify.com/rosemarybeetle/leeds-data-mill-culture-in-numbers" target="_blank">View the story "...
Author: Andrew Lewis (Digital Content Delivery Manager)
What are the challenges and possibilities raised by mobile? Now that more than half UK adults have smartphones, and with tablet use doubling in a year, cultural services need to understand the social shifts the normalisation of these technologies cause. The conference 'Making Cultural Heritage Mobile: Challenges and Possibilities' at the University of Cambridge explored these issues. Here...
Author: Andrew Lewis (Digital Content Delivery Manager)
A list of useful research reports about technological and social factors affecting how consumer mobile devices affect museum service design. Most have published in mid to late 2013.The scope and focus of each varies, but all deal with either general technology and mobile-related social trends or specifically about musum mobile service issues.They are here for reference for attendees at workshops...
Author: Andrew Lewis (Digital Content Delivery Manager)
In October 2013, we overhauled the Visitor Information pages to make them easier to use on a mobile phone. With as many as 30% of all web visits including the visit information pages, this was a priority. This post looks at how you can quickly make your web pages easier to use on a mobile phone for your visitors, just by simplifying site structure and content.Visit information was a priority for...
Author: Andrew Lewis (Digital Content Delivery Manager)
In September 2013, the Digital Map launched on the V&A website, offering a new interactive map interface for visitors that works on most tablets and smartphones, regardless of operating system (iPads and iPhones, Android tablets and phones, Windows phones, etc). This post looks at the benefits the map provides for visitors, how it fits within the strategic development of the overall website,...
Author: Andrew Lewis (Digital Content Delivery Manager)
The purpose of navigation is to help visitors to our websites find their way round them, but how do we know how useful this navigation really is to them? To understand this, we need to know they actually use it. This post outlines how we have implemented automated tracking of navigational activity on the V&A website. It shows how Google Analytics Event Tracking has been set up to capture data...

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