Tag: user experience

Back to the blog front page

Exploring how to order a museum’s digital collections

How would you categorise a museum’s collections, so that users can find what they want? ‘Average’, ‘Fair’, ‘Good’ and ‘OK’? It’s safe to say this suggestion from our remote user testing didn’t make it to our final list of categories. Here’s how we went about rethinking our online collections page. So what’s the issue When […]

Keep reading

The V&A Exhibition road ticketing screens

The unveiling of the newly installed ticketing screens in the V&A's new Exhibitio road Quarter

Earlier this year, with only two months until the new V&A Exhibition Road Quarter opened it’s doors to the public, I was given the rather urgent task of designing a digital interface, to allow visitors to buy tickets from self-service kiosks. The starting point for the digital design aspect of this project was certainly unusual. The concept had been conceived […]

Keep reading

Tools of Rebellion

Navigational tools of rebellion

‘Tools of Rebellion’ was a working title for a collection of eight articles we produced to support the exhibition, You Say You Want a Revolution? Records and Rebels 1966 – 70. These articles are united around a common theme of contemporary, creative activists who use their own tools of rebellion to highlight positive causes. To link each of these articles […]

Keep reading

Choosing the right yardstick: What research tools to use when in the digital development process

I felt something of an imposter speaking at the recent (and nattily titled) Scottish Network on Digital Cultural Resources Evaluation Symposium – #EDCR2016 – which brought together academics and researchers working in the field of cultural and heritage content: I’m not an academic, nor a researcher. Nor Scottish. But research is part of the daily workings […]

Keep reading

V&A wins best website at the IDCA Awards 2016

It’s fitting that on its 20th anniversary, the new V&A website, vam.ac.uk, has won best website at the International Design Communication Awards 2016. The IDCA awards assess and reward the best communications, design and branding strategies within the arts and museum sphere. Announced at Communicating the Museum conference in Quebec, the award is a wonderful […]

Keep reading

Thinking small – how small changes can get big results

Two weeks, seven steps. That’s what the V&A’s digital media team and digital agency Made by Many took in a sprint dedicated to making tactical improvements to the V&A website earlier this year. I won’t lie, it was full on, involving our technical and content teams working alongside the talented folk at Made by Many. It […]

Keep reading

Designing a new Wi-Fi splash screen

Device testing at Fool Proof Open Device Lab

Earlier in the year Andrew Lewis wrote a post going through some of the research he had done looking into the user experience of connecting to public Wi-Fi. He pulled out many examples from other museums and beyond to see what worked well and what needed to be improved upon. This was not just an […]

Keep reading