Access help for people with disabilities visiting the V&A

The V&A offers a range of facilities to make your visit more enjoyable. If you have any enquiries regarding facilities and services for disabled people, please contact the Disability Officer by telephone on +44 (0)20 7942 2766, by textphone on +44 (0)20 7942 2002, or by email disability@vam.ac.uk.

Entry to the Museum is free and people with disabilities are entitled to a concession rate to V&A exhibitions with free admission for up to two carers/friends. All V&A events are accessible to disabled people, including BSL interpretation and other support as required, advanced booking is essential. All assistance dogs are welcome.

How to reach the V&A

The V&A is situated on the corner of Cromwell Road and Exhibition Road in South Kensington, London.

Cromwell Road entrance

The Cromwell Road entrance provides the only step-free access to the museum, with steps and ramps on either side of the entrance. A wheelchair accessible door is located between the revolving doors. The Cromwell Road entrance is the meeting point for group talks and tours.

Exhibition Road entrance

The Exhibition Road entrance is accessed via large glass doors and is not wheelchair accessible. Exhibition Road is a share surface design, allowing pedestrians and vehicles to mix. Caution is recommended when crossing.

Museum tunnel entrance

The tunnel leading from the tube ticket hall is about 400 metres long, and not wheelchair accessible. Approximately 300 metres on the right hand side is the V&A tunnel entrance. There are 12 steps leading to two sets of glass doors.

Arriving by road

If arriving by car, taxi, Dial-a-Ride or minibus, a drop off point is located by the main entrance on Cromwell Road.

Blue Badge Parking

There are twelve blue badge parking spaces on Exhibition Road managed by the Royal Borough of Kensington & Chelsea and are on a first come first served basis.

How to reach the V&A by public transport

The nearest underground station is South Kensington (Piccadilly, District and Circle lines), which is not wheelchair accessible.

Buses C1, 14, 74 and 414 stop outside the Cromwell Road entrance to the Museum.

For more information about accessibility on public transport, contact Transport for London by telephone on +44 (0)843 222 1234.

Facilities available for disabled visitors

• View: Facilities for visitors with hearing impairment

• View: Facilities for visitors with visual impairment

• View: Facilities for visitors with learning disabilities / dyslexia

• View: Facilities for visitors with physical disabilities