Do I need to book for exhibitions?
No, just show your Membership Card and proof of ID (such as a bank card or driving licence) at the door. You do not need to pre-book or queue (except at extremely busy times).
Can I bring a friend with me?
If your Membership includes a guest, it will say ‘plus guest’ on your card and you can bring a friend to exhibitions and Members’ previews. If not, you can add a guest for just £15 extra per year. Call us on 020 7942 2271 to add a guest to your Membership.
Can I bring children with me?
All Members can bring up to four family children (under 18) to exhibitions and Members' Previews.
How do I change my address?
Please call us on 020 7942 2271 or email firstname.lastname@example.org.
Can I bring friends to your events?
This depends on the capacity of the event. Please call us on 020 7942 2277 to check for the events you would like to attend.
I have lost or did not receive my Membership Card.
Please call us on 020 7942 2271 to let us know and we will send a new card within 10 working days. If you want to visit the V&A sooner than this, just go to the Membership Desk in the Grand Entrance and they will be able to give you a temporary card. You will need to show proof of ID (such as a bank card or driving licence) and confirm your address.
I recently joined online or by phone, but have not yet had my welcome pack.
Please allow 10 working days from date of application. If it has been longer than this, please call us on 020 7942 2271 to let us know.