To book a visit, please fill out one of our booking forms below and send it to email@example.com. You can contact our Learning Administrator on firstname.lastname@example.org or on 020 8983 5205 (Monday – Friday, 8.30 – 16.30).
We will be taking bookings for the 2019-2020 academic year from 1 June 2019.
Frequently Asked Questions
Should I visit the Museum in advance of my group’s visit?
A planning visit is strongly recommended. A helpful guide to planning a successful visit can be downloaded here. If you have specific questions relating to your group visit, please email email@example.com. The Museum is open daily from 10.00 – 17.45 and admission is free.
What’s the difference between a self-guided visit and a teaching session?
Self-guided visits are free and teaching sessions charge a fee. Spotlight talks (for up to 30 pupils) can be reserved when booking a self-guided visit. For both self-guided visits and teaching sessions, an adult:pupil ratio of at least 1:6 is required for primary school groups (e.g. 3 adults for 18 pupils) and at least 1:10 for secondary school groups (e.g. 3 adults for 30 pupils). Groups are welcome to bring more adults if they wish.
Is there anything else I need to know about the teaching sessions before booking?
Teaching sessions take place at the following times; 10.30, 11.00, 11.45, 12.30, 13.00, 14.00. The maximum number of pupils per teaching session is 30. Due to high demand only one teaching session per class per day is usually available. During the hands-on part of the sessions, classes will be divided into groups of 5 or 6.
Do I need to do anything else in order to prepare for my visit in advance?
The risk identification, code of behaviour, school bookings request form and guidelines are all available to download below.
Are lunch facilities available?
Lunch facilities are located in the Summerly Room alongside the Clore Learning Centre on the Lower Ground Floor. When booking, groups will be allocated a 30 minute time slot for lunch (if required).
How do I book?
You can book by completing a school bookings request form and sending it by email, post or fax. If you wish to make a booking request by post, email or fax, you must complete a school bookings request form first.
Learning Administrator, V&A Museum of Childhood, Cambridge Heath Road, London E2 9PA
Telephone 020 8983 5205
Fax 020 8983 5225
All booking requests are subject to availability and cannot be considered booked until you have received a confirmation reference number. We regret that we cannot accept provisional bookings.
What can I expect when I arrive?
On arrival, groups will be met by one of the Museum’s Activity Assistants, allocated storage, shown the facilities and given confirmation of a time slot in the lunch room (if requested). If you have booked a teaching session, please ensure that your group is ready in the Clore Learning Centre on the Lower Ground Floor in time for the start of your session. Teaching sessions take place in the Clore Learning Centre (the Hickory and Mulberry Rooms) which are located alongside the designated lunch facilities on the Lower Ground Floor.
What do I need to bring?
Please make sure you have your confirmation letter to hand when you arrive.
How do I pay?
Payment for teaching sessions can be made by cheque, credit card or bank transfer. An invoice will be sent with your confirmation letter.
What happens if I am late or have to cancel?
Our school sessions are very popular, so we are unable to hold provisional bookings. Our Learning Administrator can advise on availability but is unable to guarantee dates as sessions are booked on a first come first serve basis. Charges apply as follows for cancellations or alterations to school sessions.
• If you have to cancel/alter your activity but give over 8 weeks’ notice: £20 per session
• If you have to cancel/alter your activity but give 4 – 8 weeks’ notice: £40 per session
• If you have to cancel/alter your activity but give less than 4 weeks’ notice: £78 per session
• If your school fails to arrive on the booked date of your activity: £100 per session
Cancellations/alterations to Spotlight talks will be charged at half the above rates.
All cancellations must be confirmed in writing, so please email us on firstname.lastname@example.org as well as calling us on 020 8983 5205 at the earliest opportunity. This will allow us to offer the sessions to other schools.
SEN (Special Educational Needs)
A range of SEN resources are available for pupils with special educational needs, and the Museum also runs designated quiet days for SEN groups. Find out more here.