To book a visit, please fill out our booking form below and send it to email@example.com. You can contact our Learning Administrator on firstname.lastname@example.org or on 020 8983 5205 (Monday – Friday, 8.30 – 16.30).
Before you return your booking form please ensure you have checked your dates against your school diary as charges for cancellations and alterations apply.
Frequently Asked Questions
What will happen when we arrive?
All groups are met by one of our friendly Activity Assistants and taken to the Summerly Room, where you and your students will be briefed on your day and allocated boxes for coats and bags.
If you have booked a facilitated session, please ensure that your group is ready in the Summerly Room in the Clore Learning Centre on the Lower Ground Floor in time for the start of your session. For Spotlight Talks, please make your way to the Make It Happen area on the mezzanine floor.
Where can we have lunch?
Lunch facilities are located in the Summerly Room alongside the Clore Learning Centre on the Lower Ground Floor. When booking a session, groups will be allocated a 30 minute time slot for lunch. If booking a self-led visit, please request a lunch slot if required. In fine weather you may like to eat on the museum’s lawns or in the neighbouring Museum Gardens.
Should I visit the museum in advance of my group’s visit?
Yes! A planning visit is strongly recommended. A helpful guide to planning a successful visit can be downloaded here. If you have specific questions relating to your group visit, please email email@example.com or ask one of our helpful front of house team. The museum is open daily from 10.00 – 17.45 and admission is free.
What’s the difference between a self-led visit and a facilitated session?
Self-led visits are free, while facilitated sessions incur a fee. For both self-guided visits and teaching sessions, an adult:pupil ratio of at least 1:6 is required for primary school groups (e.g. 5 adults for 30 pupils) and at least 1:10 for secondary school groups (e.g. 3 adults for 30 pupils). Groups are welcome to bring more adults if they wish.
Is there anything else I need to know about the teaching sessions before booking?
Teaching sessions take place at the following times; 10.30, 11.00, 11.45, 12.30, 13.00, 14.00. The maximum number of pupils per teaching session is 30. Due to high demand only one teaching session per class per day is usually available. During the hands-on part of the sessions, classes will be divided into groups of 5 or 6.
Do I need to do anything else in order to prepare for my visit in advance?
The risk identification, code of behaviour, school bookings request form and guidelines are all available to download below.
How do I book?
You can book by completing a school bookings request form and sending it by email or post. We are unable to take bookings over the phone.
Learning Administrator, V&A Museum of Childhood, Cambridge Heath Road, London E2 9PA
Telephone 020 8983 5205
All booking requests are subject to availability and are processed in strict order of receipt. Your visit cannot be considered booked until you have received a confirmation reference number. We regret that we cannot accept provisional bookings and cancellation/alteration fees apply from the time a confirmation email is sent, as set out below.
What do I need to bring?
Please make sure you have your confirmation letter to hand when you arrive.
How do I pay?
Payment for teaching sessions can be made by cheque, credit card or bank transfer. An invoice will be sent with your confirmation letter.
What happens if I am late or have to cancel?
We understand London transport and traffic is not always easy! We’ll do our best to fit your session in if you’re delayed – just keep us updated with arrival times on the day. Please note that your session may need to be shortened, depending on other bookings on the day.
Our school sessions are very popular, so we are unable to make provisional bookings. Our Learning Administrator can advise on availability but is unable to guarantee dates as sessions are booked on a first come first serve basis.
Charges apply as follows for cancellations or alterations to school sessions:
• If you have to cancel/alter your activity but give over 8 weeks’ notice: £20 per session
• If you have to cancel/alter your activity but give 4 – 8 weeks’ notice: £40 per session
• If you have to cancel/alter your activity but give less than 4 weeks’ notice: £78 per session
• If your school fails to arrive on the booked date of your activity: £100 per session
Cancellations/alterations to Spotlight talks will be charged at half the above rates.
All cancellations must be confirmed in writing, so please email us on firstname.lastname@example.org as well as calling us on 020 8983 5205 at the earliest opportunity. This will allow us to offer the sessions to other schools.
SEN (Special Educational Needs)
A range of SEN resources are available for pupils with special educational needs, and the Museum also runs ‘quiet days’ for SEN groups. Find out more here.