To book a visit, please contact our Learning Administrator on 020 8983 5205 or email email@example.com
Frequently Asked Questions
Should I visit the Museum in advance of my group’s visit?
A planning visit is strongly recommended. A helpful guide to planning a successful visit can be downloaded here. If you have specific questions relating to your group visit, please email firstname.lastname@example.org. The Museum is open daily from 10.00 – 17.45 and admission is free.
What’s the difference between a self-guided visit and a teaching session?
Self-guided visits are free and teaching sessions charge a fee. Spotlight talks (for up to 30 pupils) can be reserved when booking a self-guided visit. For both self-guided visits and teaching sessions, an adult:pupil ratio of at least 1:6 is required for primary school groups (e.g. 3 adults for 18 pupils) and at least 1:10 for secondary school groups (e.g. 3 adults for 30 pupils). Groups are welcome to bring more adults if they wish.
Is there anything else I need to know about the teaching sessions before booking?
Teaching sessions take place at the following times; 10.15, 10.30, 11.30, 12.30, 13.00. The maximum number of pupils per teaching session is 30. Due to high demand only one teaching session per class per day is usually available. During the hands-on part of the sessions, classes will be divided into groups of 5 or 6.
Do I need to do anything else in order to prepare for my visit in advance?
The risk identification, code of behaviour, school bookings request form and guidelines are all available to download below.
Are lunch facilities available?
Lunch facilities are located in the Summerly Room alongside the Clore Learning Centre on the Lower Ground Floor. When booking, groups will be allocated a 30 minute time slot for lunch (if required).
How do I book?
You can book over the telephone or by completing a school bookings request form and sending it by email, post or fax. If you wish to make a booking request by post, email or fax, you must complete a school bookings request form first.
Learning Administrator, V&A Museum of Childhood, Cambridge Heath Road, London E2 9PA
Telephone 020 8983 5205
Fax 020 8983 5225
When making a telephone booking, please have the following to hand: name, address, email and telephone number of your school / college; name of group leader; the date you wish to visit (please try to be flexible); the number of adults and children in your group; any specific access requirements or special educational needs; an idea of the focus of your visit.
All booking requests are subject to availability and cannot be considered booked until you have received a confirmation reference number. We regret that we cannot accept provisional bookings.
What can I expect when I arrive?
On arrival, groups will be met by one of the Museum’s Activity Assistants, allocated storage, shown the facilities and given confirmation of a time slot in the lunch room (if requested). If you have booked a teaching session, please ensure that your group is ready in the Clore Learning Centre on the Lower Ground Floor in time for the start of your session. Teaching sessions take place in the Clore Learning Centre (the Hickory and Mulberry Rooms) which are located alongside the designated lunch facilities on the Lower Ground Floor.
What do I need to bring?
Please make sure you have your confirmation letter to hand when you arrive.
How do I pay?
Payment for teaching sessions can be made by cash (on the day), cheque, credit card or bank transfer. An invoice will be sent with your confirmation letter.
What happens if I am late or have to cancel?
If you cancel a teaching session with less than 15 working days notice, you will be charged the full rate. Late arrivals will also be charged at the full rate.
SEN (Special Educational Needs)
A range of SEN resources are available for pupils with special educational needs, and the Museum also runs designated quiet days for SEN groups. Find out more here.