Due to the unfolding situation with Coronavirus (COVID-19) our online shop is temporarily closed for the safety of our staff and customers. You can still view our products but not purchase at this time.
If you have placed an order with us that has not yet been processed, we will be in contact. If you'd like a refund we will do our best to process it as quickly as possible. Our returns policy has been extended to 30 days from when our stores re-open and our website is back up and running. This includes all orders purchased on or before 20 February 2020. Please don’t post any returns back to us as we’re so sorry, we won’t be there. If you have already posted a return in the last couple of days, hold onto your proof of postage, and we’ll process it when we re-open. We apologise for any inconvenience this may cause.
If you have any concerns or queries, our customer services team is working remotely so email is best - please contact us at firstname.lastname@example.org.
Do please keep in touch with us by signing up to our V&A newsletter (below) or on our social channels and on the museum website where we will be posting content to enjoy from home, along with all the latest updates and advice. Thank you for your continued support. We are very much looking forward to welcoming you in person again soon and wish you all the very best.
V&A Shop team