Contact us

We would love to hear from you, whether you have a question about our collection or comment about your visit to one of our museums. Your feedback helps to inform our decisions.

Visiting queries

If you’re looking for a specific V&A venue, start with our visit page

V&A South Kensington

High up view of a big grand building on a busy London street

Cromwell Road
London
SW7 2RL

Tel: +44 (0)20 7942 2000
Email: hello@vam.ac.uk

Young V&A

a child plays inside a spacious museum hall, the word 'design' is in big letters above them

Cambridge Heath Rd
Bethnal Green
London
E2 9PA

Tel: +44 (0)20 8983 5200
Email: young@vam.ac.uk

V&A Dundee

close up of a modern building

1 Riverside Esplanade
Dundee
DD1 4EZ

Tel: +44 (0)1382 411 611
Email: info@vandadundee.org

V&A Wedgwood Collection

close up of a building with lots of glass windows

Wedgwood Drive
Barlaston
Stoke-on-Trent
Staffordshire
ST12 9ER

Accessibility

Accessibility information is available for:

Need to borrow a mobility aid or some ear defenders? Book using our accessibility aid form. Please book at least 24 hours in advance.

Membership

You may find what you’re looking for on our visiting as a Member page. If not, contact us on:

Tel: +44 (0)20 7942 2271
Email: membership@vam.ac.uk

Got a question about a Membership event? Email membershipevents@vam.ac.uk

Shop

You may find what you’re looking for in our online shop FAQs. Or you can contact us on:

Tel: +44 (0)20 7942 2000
Email: shop@vam.ac.uk

Our Contact Centre is open 7 days a week from 10.00 – 17.00. We aim to respond to all email enquiries within 7 days.

Comments and feedback

For anything urgent, call us on +44 (0)20 7942 2000

In person

Looking after our visitors is our top priority, so we are eager to hear your feedback in person. Approach a staff member if you have any questions or comments. We hope to resolve any issues you have on the day of your visit.

If we can’t resolve something immediately, we’ll record your feedback and a Visitor Experience Manager will follow up with you by phone or email within 14 days.

Write to us

V&A South Kensington

Cromwell Road
London
SW7 2RL

Young V&A

Cambridge Heath Rd
Bethnal Green
London
E2 9PA

Getting a response

We aim to contact you within 21 days. If you aren’t satisfied with our response, let us know and a Senior Visitor Experience Manager will respond to you within 14 days.

When a response isn't needed

Due to the large volume of correspondence we get we can’t respond to every comment from visitors, but we read and record everything we receive.

We use your comments to improve our processes, update our policies and reward our staff. Compliments about V&A staff and volunteers are shared internally, and comments or suggestions are forwarded to the relevant team or department.

Your privacy

We promise to consider your feedback carefully, to respect your privacy, and to resolve any complaints to the best of our ability. We commit to being fair and impartial when investigating any issues that you raise and to use what we learn to help improve our visitor experience. You may want to read our privacy notice.

Collection queries

Explore the collections and search 1.25 million objects online

Collection departments

Art, Architecture, Photography and Design
Email: aapd.enquiries@vam.ac.uk

Ceramics and Glass
Email: ceramicsandglass@vam.ac.uk

East Asia
Email: asia.enquiries@vam.ac.uk

Furniture and Woodwork
Email: furniture@vam.ac.uk

National Art Library
Email: nal.enquiries@vam.ac.uk

Metalwork
Email: metalwork@vam.ac.uk

Middle East
Email: asia.enquiries@vam.ac.uk

Sculpture
Email: s.enquiries@vam.ac.uk

South and South-East Asia
Email: asia.enquiries@vam.ac.uk

Textiles and Fashion
Email: textilesandfashion@vam.ac.uk

Theatre and Performance
Email: theatreandperformance@vam.ac.uk

The Rosalinde and Arthur Gilbert Collection
Email: gilbertcollection@vam.ac.uk

Wedgwood
Email: wedgwood@vam.ac.uk

Young V&A Collections
Email: yvacollections@vam.ac.uk

Collection care

Collections Management
Email: collectionsmanagement@vam.ac.uk

The Collections Management department is responsible for the management of collections information and systems, collections related standards, policies and processes, and improved access to information about the collections.

Conservation
Email: conweb@vam.ac.uk

The V&A Conservation department preserves, conserves, investigates and facilitates the display of the museum's collections. Find out about conservation at the V&A.

Loans

Tel: +44 (0)20 7942 2635
Email: loans_section@vam.ac.uk

The Loans Section is responsible for the centralised management of the V&A’s active programme of loans to UK and international venues.

For more information on how to borrow from the V&A collections, visit our loans page.

Donating objects

Please do not post or bring objects for donation. Contact the relevant Collection department first, using the contact details provided.

Library, archives and study rooms

Find out about our study rooms at V&A South Kensington and off-site.

National Art Library

You don't need to book an appointment to the National Art Library but please request items in advance of your visit.

V&A Archive

Visits to the V&A Archives are by appointment only, arranged over email.

Prints and Drawings Study Room

Visits to the Prints and Drawing Study Room are by appointment only, arranged over email. Individual visitors can request to view up to five objects. Group visitors can view up to ten objects.

RIBA Architecture Study Room

Tel: +44 (0)20 7307 3708
Email: drawingsandarchives@riba.org

Visits to the RIBA Architecture Study Room are by appointment only, arranged over email or phone.

Ceramics Study Room

Visits to the Ceramics Study Room are by appointment only, arranged over email.

The V&A Research Institute (VARI)

Tel: +44 (0)20 7942 2962
Email: vari@vam.ac.uk

We’d like to hear about potential collaborations, studying with us, research affiliations and more. If your enquiry relates to a particular object type, contact the relevant collections department. We cannot undertake research on your behalf.

Find out more about The V&A Research Institute (VARI).

Press, images and marketing queries

Press office

Tel: +44 (0)20 7942 2502
Email: press.office@vam.ac.uk

For press releases and information about image and video press use, go to our Press page.

Image licensing

Email: vaimages@vam.ac.uk

V&A Images license V&A copyright owned images. Send details of the images you want to use, along with information about your project.

Marketing

More contacts

Corporate Events and Development

If you would like to host a private event at the V&A, contact our corporate event team:

Tel: +44 (0)20 7942 2888
Email: corporateevents@vam.ac.uk

Learn more about venue hire at the V&A.

Development

Tel: +44 (0)20 7942 2432
Email: development@vam.ac.uk

Working at the V&A

Tel: +44 (0)20 7942 2937
Email: contactpeopleteam@vam.ac.uk

This inbox is for applicants, candidates and recruitment based queries. Find out more information about working at the V&A and see our current vacancies.

V&A Academy

V&A East

V&A East will open in 2025.