Help and FAQs


Customer Service

You may find the answer you’re looking for below - if not, please contact us on:

Tel: +44 (0)20 7942 2000

Our Contact Centre is open 7 days a week from 10.00 – 17.00.

We aim to respond to all email enquiries within 7 days.


Placing an order and payment


Cancellation and returns

Sustainability and the V&A Shop