Help and FAQs

 

Customer Service

You may find the answer you’re looking for below - if not, please contact us on:

Tel: +44 (0)20 7942 2000
Email: shop@vam.ac.uk

Our Contact Centre is open 7 days a week from 10.00 – 17.00.

We aim to respond to all email enquiries within 7 days.

Promotions

Placing an order and payment

Delivery

Preorders

Cancellation and returns

Sustainability and the V&A Shop