Plan your visit

This page outlines the changes we've made to keep you safe during your visit. Museum entry is still free but you'll now need to pre-book a timed ticket online. Face coverings, correctly worn, are mandatory during your visit unless you have a specific exemption.

V&A South Kensington is now open. Please book your timed ticket in advance.

V&A Museum of Childhood will remain closed while it's being transformed into a new world-leading museum of design and creativity for children and young people.

Find out more about the V&A Museum of Childhood transformation.

Book entry ticket

Visiting the V&A is still free. We've introduced timed entry tickets to make sure we have enough space for everyone. All visitors – including our Members – need to book a timed entry ticket online. You can book in advance or on the day you visit. Tickets are released monthly and are available for groups of up to six people from the same household. Please check the latest government guidance in advance of your visit and maintain social distancing during your visit.

We will email your ticket to you, and you will need to show it on a device, or printed, when you arrive.

Getting here

  • Nearest Underground stations: South Kensington (5-minute walk), Gloucester Road (10-minute walk). The Piccadilly line will not be stopping at South Kensington until February 2022. Please visit TFL to find alternative routes.
  • Victoria Station (35-minute walk)
  • Bike-hire is available at Exhibition Road and Thurloe Place
  • Several bus routes stop at the museum – see for details

Find out about parking around the V&A

Staying safe

If you or anyone you live with has COVID-19 symptoms, or if you have recently been in contact with someone who has COVID-19, we ask that you please postpone your visit to the museum.

If you are a regular visitor you will notice signs and markers throughout the museum. Please take care of yourself and others by keeping a safe distance from others during your visit.

Hand sanitiser is available at the entrance and at key points around the galleries. In line with government guidance, face coverings are mandatory during your visit unless you have a specific exemption. You may be asked to leave if you refuse to cover your nose and mouth.

Some of our interactive objects are not in use at this time – these have been signposted in each individual location.

We have installed protective screens at shop and café points and are regularly cleaning all areas of the museum throughout the day.

NHS Test and Trace

The V&A is required to request contact details for every visitor aged 16 and over to support NHS Test and Trace. The data you provide will be held securely for 21 days after the date of your visit and will only be shared with NHS Test and Trace if requested, to help prevent the spread of coronavirus. Further information can be found in our privacy notice.



Entrance and exit

Please enter the museum on Exhibition Road and exit on Cromwell Road. Both are step-free and wheelchair accessible. The tunnel entrance/exit is currently closed.

Our cloakrooms are currently closed. Please don't bring large bags or luggage with you as these are not allowed in the galleries. Small bags may be searched on arrival.

You will need to show your ticket on arrival. Your timed entry is valid for 15 minutes – unfortunately late admittance will not be possible. Once inside, you are free to explore the museum for as long as you like. If you leave the museum and wish to re-enter, you will need to book a new ticket.

If you'd like to reserve a wheelchair, email us at 24 hours in advance of your visit.


Over seven miles of inspiring galleries are waiting for you. Use our interactive map to explore. We've also created a series of online trails to help guide your visit around the galleries. The National Art Library, study rooms and Sackler Centre presently remain closed for now.

Printed guides have temporarily been removed from the galleries to help keep you safe.

Exhibitions and displays

Find out about our new displays programme in What's On.

Please note that, for now, Members need to pre-book their free exhibition tickets – as well as general museum entry – online. This will help us to maintain safe levels of visitor numbers.

Please see our Membership page and reopening FAQS for more information.



Support for the V&A is now more important than ever – we'd like to thank all of our members for continuing to support us during this difficult time.

For now, we are asking our Members to book tickets to visit both the permanent collection and temporary exhibitions. Your ticket remains free, but you will need to pre-book timed entry online. This will help us to maintain safe levels of visitor numbers.



Toilets and cloakrooms

Our toilets are open throughout the building and are regularly cleaned throughout the day.

Our cloakrooms have not yet reopened. Please note only small sized bags are allowed in the galleries.

Buggy park

A buggy park is available in our Family Area under the Dome near the Cromwell Road exit.


Lifts are operating throughout the building.


The V&A Main Shop, Fashion Shop and Exhibition Road Quarter Shop are now open during museum opening hours. You may prefer to shop online. The V&A is a charity and every purchase made in our shops helps to support us.


The Main Café and Garden Café are open from 10.00 – 17.00 Wednesday to Sunday, serving a range of sandwiches, salads, cakes and pastries, hot and cold drinks, teas and coffees. The Main Café is also serving a range of hot and cold meals.


The John Madejski Garden is open and outdoor seating is available.

Places to stay

Places to stay

Stay at our neighbouring hotels during your stay in London, conveniently located for you to enjoy your visit to the V&A. The V&A is grateful to our Hotel Corporate Members for their support:


See our reopening FAQs and Membership reopening FAQs for further information.

If you can't find the answer to your question, please email us:

Background image: The V&A Cromwell Road entrance, photograph by Marcus Ginns, 2017