Plan your visit

We're looking forward to welcoming you back to the museum. This page outlines the changes we've made to keep you safe during your visit. Museum entry is still free but you'll now need to pre-book a timed ticket online.

We are reopening the museum in phases. From 6 August our opening hours are: Thursday – Sunday, 11:00 – 15:00

From 27 August our opening hours will be: Thursday – Sunday, 11:00 – 19:00

Book entry ticket

Visiting the V&A is still free. We've introduced timed entry tickets to make sure we have enough space for everyone. All visitors – including our Members – need to book a timed entry ticket online. You can book in advance or on the day you visit. Tickets will be released monthly.

We will email your ticket to you, and you will need to show it on a device, or printed, when you arrive.

Getting here

  • Nearest Underground stations: South Kensington (5-minute walk), Gloucester Road (10-minute walk)
  • Victoria Station (35-minute walk)
  • Bike-hire is available at Exhibition Road and Thurloe Place
  • Several bus routes stop at the museum – see tfl.gov.uk for details

Find out about parking around the V&A

Staying safe

If you are a regular visitor you will notice new signs and markers throughout the museum. Please take care of yourself and others by keeping a safe distance from others during your visit.

Hand sanitiser and face coverings are available at the entrance and at key points around the galleries. We are also selling V&A face coverings in our shop. In line with government guidance, all visitors will need to wear a face covering inside the museum.

Some of our interactive objects are not in use at this time – these have been signposted in each individual location.

We have installed protective screens at shop and café points and are regularly cleaning all areas of the museum throughout the day.

Access

Access

Entrance and exit

Please enter the museum on Exhibition Road and exit on Cromwell Road. Both are step-free and wheelchair accessible. The tunnel entrance/exit is currently closed.

Our cloakrooms are currently closed. Please don't bring large bags or luggage with you as these are not allowed in the galleries.

You will need to show your ticket on arrival. Your timed entry is valid for 15 minutes – unfortunately late admittance will not be possible. Once inside, you are free to explore the museum for as long as you like. If you leave the museum and wish to re-enter, you will need to book a new ticket.

If you'd like to reserve a wheelchair, email us at hello@vam.ac.uk 24 hours in advance of your visit.

Galleries

We're reopening the museum in phases. From 6 August the following galleries will be fully open for visitors to explore:

You can use our interactive map to see what's currently open.

Printed guides have temporarily been removed from the galleries to help keep you safe.

Lifts

Some lifts are operating to help access the Europe galleries on Level -1. Please ask a member of the team for directions.

Exhibitions

Our temporary exhibitions are currently closed. Kimono: Kyoto to Catwalk is reopening on 27 August and tickets are available to pre-book now.

Booking for Bags: Inside Out, Epic Iran and Alice: Curiouser and Curiouser will open soon.

Please note that, for now, Members need to pre-book their free exhibition tickets – as well as general museum entry – online. This will help us to maintain safe levels of visitor numbers. We will email our Members as soon as exhibition booking has reopened.

Please see our Membership page and reopening FAQS for more information.

The National Art Library, study rooms, Sackler Centre and Members' Room presently remain closed.

Facilities

Facilities

Toilets

Ground floor toilets are by the Exhibition Road Entrance and next to the Kimono exhibition. These include accessible and baby changing facilities. An additional accessible toilet is located by the Cromwell Road exit.

Our toilets are being regularly cleaned throughout the day and there is a socially distanced queuing system in place.

Cloakrooms

Our cloakrooms have not yet reopened. Please note only small sized bags are allowed in the galleries.

Buggy park

A buggy park is available at the end of the Sculpture Gallery, Room 25.

Shops

The V&A Shop is now open during museum opening hours. The Bookshop, Exhibition Road Quarter Shop and Fashion Shop remain closed for the moment. You may prefer to shop online. The V&A is a charity and every purchase made in our shops helps to support us.

Cafés

The Garden Café is open and serving a range of sandwiches, salads, hot and cold drinks, teas and coffees. The Garden Café closes 30 minutes before museum closing. The Courtyard Café remains temporarily closed. Our Main Café is currently undergoing refurbishment to install a new mosaic floor and will reopen after the summer.

Garden

The John Madejski Garden is open and outdoor seating is available.

Members

Members

Support for the V&A is now more important than ever – we'd like to thank all of our members for continuing to support us during this difficult time.

For now, we are asking our Members to book tickets to visit both the permanent collection and temporary exhibitions. Your ticket remains free, but you will need to pre-book timed entry online. This will help us to maintain safe levels of visitor numbers.

The Members' Room will reopen on 27 August.

FAQS

See our reopening FAQs and Membership reopening FAQs for further information.

If you can't find the answer to your question, please email us: hello@vam.ac.uk

Background image: The V&A Cromwell Road entrance, photograph by Marcus Ginns, 2017