Do Members need to book tickets to visit the permanent collection and exhibitions?
For the time being Members need to book free, timed tickets to visit the permanent collection and exhibitions. These are safeguarding measures as a result of Covid-19 to keep our visitors, Members and staff safe. More tickets will be released monthly.
Book tickets for Kimono: Kyoto to Catwalk
Tickets for Bags: Inside Out will be available in August.
Will Members have priority access to tickets?
Yes, Members will have exclusive early access to Kimono: Kyoto to Catwalk from 13 – 16 and 20 – 23 August and a series of exclusive Members-only preview mornings starting on Saturday 29 August.
I have a ticket to visit an exhibition, do I also need to book a ticket to visit the rest of the museum?
No, you do not need to book an additional ticket. If you have a ticket for an exhibition, you are welcome to visit the rest of the museum and stay as long as you wish, within general opening hours.
How many exhibition tickets can I book? Do I need to book for children?
You can only book an additional free exhibition ticket (including on Members' exclusive preview days) if your Membership level allows you to bring a guest – your Membership card will state 'plus guest' on the reverse. Members of the Director's Circle and Young Patrons' Circle may bring a guest.
Members can bring up to 4 children under the age of 18 into exhibitions. You will need to book tickets for children.
How many tickets can I book to see the museum's permanent collection? Do I need to book for children?
There is no restriction on the number of free entry tickets you can book to visit the permanent collection but please only book tickets that you will use. You will need to book tickets for children.
Are there any Members-only times to visit exhibitions?
Kimono: Kyoto to Catwalk is open exclusively for Members from 13 – 16 and 20 – 23 August from 11:00 to 15:00. Members can also book for exclusive early morning access from 09.00 – 11.00 on the weekends of 29 – 30 August and 5 – 6 September. Tickets need to be booked in advance online. Booking opens on 14 July.
Do I need to show a ticket or my Membership card to enter the museum and exhibitions?
Yes. Please have your timed entry ticket ready to present to a member of our Visitor Experience staff on arrival at the museum. You will need to show your entry ticket, Membership Card and an additional form of valid ID to enter exhibitions.
As a Member I've never had to book for exhibitions before, why do I have to now?
Working closely with the government we have installed the latest measures to ensure that the museum is a safe, relaxed and inspiring place for visitors, staff and volunteers.
How long can I stay in the museum?
You are welcome to stay in the museum for as long as you wish, within general opening hours.
I'm not able to attend as planned. Can I give my museum entry/exhibition ticket to someone else?
If you are no longer able to attend, please email us at firstname.lastname@example.org. Returned tickets will be made available to other Members.
Can I still use my ticket if I arrive late?
Tickets to visit the permanent collections or exhibitions are only valid for 15 minutes from your selected entry time.
Is there a separate entrance for Members?
All museum visitors, including Members, will be required to enter via the Exhibition Road entrance and exit via Cromwell Road.
Will the Membership Desk in the museum be open? Will I be able to talk to someone about my Membership?
Reopening will be a gradual process, and our Membership desk is due to open on 27 August. Our Visitor Experience staff will offer you a warm welcome and help you with any Membership queries. If you have any specific queries regarding your Membership, please email us at email@example.com and we will do our very best to help. Patrons, please direct any queries to firstname.lastname@example.org or email@example.com
Can I buy or renew a Membership within the museum?
Our Membership desk is due to reopen on 27 August. If you wish to buy or renew a Membership before that date, you can do so online from our Membership pages.
Is the Members' Room open?
The Members' Room is due to reopen on 27 August.