Do Members need to book tickets to visit the permanent collection and exhibitions?
For the best possible experience and to guarantee entry at a particular time, we recommend that Members book tickets to visit the permanent collection. You can book your free ticket in advance to guarantee entry at your preferred time, or walk-up on the day, although at busy times you may need to wait.
For our special exhibitions, we recommend you pre-book a free ticket to ensure you can see the exhibition at your preferred time. However, we also hold back several daily walk-up tickets for our Members.
Please remember to bring your Membership card and identification. Face coverings must be worn at all times covering your mouth and nose, unless exempt.
Book tickets for Bags: Inside Out
Book tickets for Alice: Curiouser and Curiouser
Book tickets for: Fabergé in London: Romance to Revolution
Book tickets for: Fashioning Masculinities: the Art of Menswear
Is the cloakroom open?
The cloakroom facilities are not currently open. Bags larger than 56cm x 45cm x 21cm and bags with wheels are not allowed in the museum. Only small sized bags are permitted in the galleries, and as part of our security procedures we may ask to search your bag
Please note that bags above the dimensions of 45cm x 30cm x 30cm will not be allowed into the Fabergé exhibition.
Why is my email address not recognised when I try to book tickets?
We have launched a new online shop. If you had an existing shop account, automatic email recognition will no longer work. You can set up a new account on our shop website.
If you receive our Membership Mondays emails, this does not mean that your email address will be recognised by the V&A shop, unless you have already used it to create your new account.
I have a ticket to visit an exhibition, do I also need to book a ticket to visit the rest of the museum?
No, you do not need to book an additional ticket. If you have a ticket for an exhibition, you are welcome to visit the rest of the museum and stay as long as you wish, within general opening hours.
I have a ticket to visit the museum, can I use it to enter one of the special exhibitions?
You will also need to book an additional ticket for entry to a special exhibition if you only have a ticket to see the permanent galleries. Alternatively, check availability of the daily walk-up tickets for our Members.
How many exhibition tickets can I book? Do I need to book for children?
You can only book an additional free exhibition ticket (including on Members' exclusive preview days) if your Membership level allows you to bring a guest – your Membership card will state 'plus guest' on the reverse. Members of the Director's Circle and Young Patrons' Circle may bring a guest.
Members can bring up to four children under the age of 18 into exhibitions. You will need to book tickets for children.
Are there any Members-only times to visit exhibitions?
The Membership team regularly arranges previews and Members-only views for all exhibitions. These are listed as 'events' on the respective exhibition webpages, and can also be found on the Membership Events programme page. Tickets need to be booked in advance online.
New dates are announced regularly by email; if you are not already receiving Membership email updates, please contact firstname.lastname@example.org to be added to the email list.
Do I need to show a ticket or my Membership card to enter the museum and exhibitions?
Yes. Please have your timed entry ticket ready to present to a member of our Visitor Experience staff on arrival at the museum. You will need to show your entry ticket, Membership Card and an additional form of valid ID to enter exhibitions.
How long can I stay in the museum?
You are welcome to stay in the museum for as long as you wish, within general opening hours.
Can I still use my ticket if I arrive late?
Tickets to visit the permanent collections or exhibitions are only valid for 15 minutes from your selected entry time.
Will the Membership Desk in the museum be open? Will I be able to talk to someone about my Membership when I am in the museum?
The Membership desk is open Wednesday to Sunday, from 10.00 to 17.00. If you have any specific queries regarding your Membership, you can also contact us at email@example.com and we will do our very best to help. Patrons, please direct any queries to firstname.lastname@example.org or email@example.com
Where can I buy or renew a Membership?
You can buy or renew your Membership or a Membership gift online on the Membership page, or at the Membership desk in the Blavatnik Hall if you are coming to the museum (and have a ticket). Pay by Direct Debit to receive a £9.00 discount.
Is the Members' Room open?
Yes. Opening hours are Wednesday to Sunday 10.00 to 17.30. Last food orders are at 16.00 and last drinks orders are at 17.00.
Can I book a table in the Members' Room?
It is not possible to book a table in advance of a visit to the Members' Room.