Do Members need to book tickets to visit the permanent collection and exhibitions?
For the time being Members need to book free, timed tickets to visit the permanent collection and exhibitions when the museum reopens. These are safeguarding measures as a result of Covid-19 to keep our visitors, Members and staff safe. Tickets for the permanent collection will be released monthly.
I have a ticket to visit an exhibition, do I also need to book a ticket to visit the rest of the museum?
No, you do not need to book an additional ticket. If you have a ticket for an exhibition, you are welcome to visit the rest of the museum and stay as long as you wish, within general opening hours.
I have a ticket to visit the museum, can I use it to enter one of the special exhibitions?
You will also need to book an additional ticket for entry to a special exhibition if you only have a ticket to see the permanent galleries.
How many exhibition tickets can I book? Do I need to book for children?
You can only book an additional free exhibition ticket (including on Members' exclusive preview days) if your Membership level allows you to bring a guest – your Membership card will state 'plus guest' on the reverse. Members of the Director's Circle and Young Patrons' Circle may bring a guest.
Members can bring up to four children under the age of 18 into exhibitions. You will need to book tickets for children.
How many tickets can I book to see the museum's permanent collection? Do I need to book for children?
There is no restriction on the number of free entry tickets you can book to visit the permanent collection but please only book tickets that you will use. You will need to book tickets for children.
Are there any Members-only times to visit exhibitions?
The Membership team regularly arranges previews and Members-only views for all exhibitions. These are listed as ‘events’ on the respective exhibition webpages, and can also be found on the Membership Events programme page. Tickets need to be booked in advance online.
New dates are announced regularly by email; if you are not already receiving Membership email updates, please contact firstname.lastname@example.org to be added to the email list.
Do I need to show a ticket or my Membership card to enter the museum and exhibitions?
Yes. Please have your timed entry ticket ready to present to a member of our Visitor Experience staff on arrival at the museum. You will need to show your entry ticket, Membership Card and an additional form of valid ID to enter exhibitions.
As a Member I've never had to book for exhibitions before, why do I have to now?
Working closely with the government we have installed the latest measures to ensure that the museum is a safe, relaxed and inspiring place for visitors, staff and volunteers.
How long can I stay in the museum?
You are welcome to stay in the museum for as long as you wish, within general opening hours.
I'm not able to attend as planned. Can I give my museum entry/exhibition ticket to someone else?
If you are no longer able to attend, please email us at email@example.com. Returned tickets will be made available to other Members.
Can I still use my ticket if I arrive late?
Tickets to visit the permanent collections or exhibitions are only valid for 15 minutes from your selected entry time.
Is there a separate entrance for Members?
All museum visitors, including Members, will be required to enter via the Exhibition Road entrance and exit via Cromwell Road.
Will the Membership Desk in the museum be open? Will I be able to talk to someone about my Membership?
The Membership desk will be open Wednesday to Sunday, from 10.00 to 17.00 when the museum reopens. If you have any specific queries regarding your Membership, please email us at firstname.lastname@example.org and we will do our very best to help. Patrons, please direct any queries to email@example.com or firstname.lastname@example.org
Where can I buy or renew a Membership?
You can buy or renew your Membership or a Membership gift online on the Membership page. Pay by Direct Debit and to receive a £9.00 discount.
When the museum re-opens, you can buy or renew your Membership or a Membership gift at the Membership desk in Blavatnik Hall.
Is the Members' Room open?
The Members’ Room will re-open with the museum. Opening hours will be Wednesday to Sunday 10.00 to 17.30. Last food orders are at 16.00 and last drinks orders are at 17.00.
Can I book a table in the Members’ Room?
It is not possible to book a table in advance of a visit to the Members’ Room.