Accessibility Statement

This statement explains what what we know about the accessibility of each of the websites we operate, what we are doing to address the accessibility of our websites and how to contact us about web accessibility.

The V&A website is run by The Board of Trustees of the V&A.

By V&A Websites we mean:

For information about the accessibility V&A Dundee please visit vam.ac.uk/dundee.

We are committed to making our websites and mobile applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts via browser or plug in
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We also want to ensure that website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

HOW ACCESSIBLE THIS WEBSITE IS

We are working to improve the accessibility of all our websites, but we know that some areas are not yet fully accessible.

In particular, we know that you may encounter:

  • Images with missing or unhelpful alternative text
  • Iframes without titles and videos without closed captions or transcripts
  • HTML and ARIA markup errors that may make using a screen reader difficult
  • PDF and office documents that are not properly formatted to be accessible

CONTACTING US ABOUT OUR WEBSITES

Email hello@vam.ac.uk if:

  • you cannot access the information you need on our websites and would like to request it in an alternative format (like accessible PDF, large print, easy read, audio recording or braille)
  • you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations
  • you would like to ask anything or tell us anything about the accessibility of our websites

We want to improve our web accessibility and we welcome your feedback. We will respond in no more than 21 days in line with our Comments and Feedback Policy but hope to do it more quickly than that in most cases.

CONTACTING US ABOUT PHYSICAL VISITS

If you need any assistance or information to help you plan a visit to one of our museums, please use the following contact details:

Disability Officer

Tel: +44 (0)20 7942 2766

More information about access to the building is available on our visit pages here: Disability & Access.

ENFORCEMENT PROCEDURE

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

TECHNICAL INFORMATION ABOUT THIS WEBSITE'S ACCESSIBILITY

The V&A is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

In this section, you will find more detailed information about the accessibility of our websites and their conformity to Web Content Accessibility Guidelines (WCAG) 2.1 level AA. The known issues are not an exhaustive list, but an attempt to summarise the main problems we have found and our plans to address them.

There are no plans to update all historic content but where possible, and on request, we may be able to provide information in alternative formats.

Please email webmaster@vam.ac.uk if you would like to know more about our testing or any specific results.

For detailed information about the Accessibility of our website please see Appendix 1

HOW WE TESTED THIS WEBSITE

This website was last tested in April 2020. The test was carried out independently by the Digital Accessibility Centre.

As we have over 100,000 pages, we decided to test the components and modules that are then assembled up each page. We tested a sample of templates which then covered all of our current design components.

We tested:

If you would like to view the full accessibility report, please email hello@vam.ac.uk.

WHAT WE'RE DOING TO IMPROVE ACCESSIBILITY

The V&A website consists of different areas that were developed at different times using different technologies. We are committed to providing websites that are accessible to all and we are working hard to achieve that, but it will take some time due to the scale and complexity of the task.

In the 'Detailed information about the accessibility of our websites' in Appendix 1, we list the accessibility plan for individual websites as follows:

  • 'Mitigation in progress' which means that our web editors and developers are currently working on fixing the accessibility problems found during testing. We have added information on when this work would be completed where available.
  • 'Being redeveloped' which means that the redevelopment of the website is in progress.
  • 'In discussion' which means that a decision has not yet been reached about the website. Some areas of the website will be retired, and the content or services consolidated.

We are committed to Inclusive Design. This means that each new component that we make will be built to the highest WCAG standards we can testing regularly with tools such as pa11y. We also continue our commitment to testing our new designs and product features with a broad and diverse range of audiences.

This statement was prepared on 28 July 2020.

It was last updated on 14 September 2020.

Appendix 1

DETAILED INFORMATION ABOUT THE ACCESSIBILITY OF OUR WEBSITE

In this section, you will find more detailed information about the accessibility of our websites and their conformity to Web Content Accessibility Guidelines (WCAG) 2.1 level AA.

The known issues are not an exhaustive list, but an attempt to summarise the main problems we have found and our plans to address them.

Content that's not within the scope of the accessibility regulations

PDFs AND OTHER DOCUMENTS

Many of our older PDFs and Word documents don't meet accessibility standards – for example, they may not be structured so they're accessible to a screen reader. This doesn't meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We hope to either fix these or replace them with accessible HTML pages.

The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.