Access at V&A East Storehouse

The V&A recognises the Hidden Disabilities Sunflower. If you need help, please speak to a member of our team.

The nearest step-free overground station is Hackney Wick (0.3 miles away)

Stratford station (0.9 miles away) also has step-free access.

For more information on how to get here by public transport, see our Visit page or plan your journey with Transport For London.

There is road access to Parkes Street for taxis.

Blue Badge parking bays are on Parkes Street and are managed by Hackney Council. There is a maximum 4 hour stay on week days.

Our entrance is step-free and wheelchair accessible.

We have a designated quiet space.

Our quiet space is on the ground floor. This is a multi-use space providing a calm environment for prayer, reading, infant feeding or for visitors who need a break from sensory stimulation.

If you need to find the nearest quieter space, ask a member of staff.

We welcome suitably-trained assistance dogs. They must be under your control during your visit. Ideally they should remain on a lead and wear a relevant tabard or harness.

Where possible, dog owners should bring their Assistance Dogs UK (ADUK), Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF) identification book. Your dog should wear the appropriate tabards or harness, but this is not a requirement for entry.

If your assistance dog is not registered with ADI, ADUK or IGDF, we reserve the right to deny entry to your dog if it does not appear to have been appropriately trained.

If you plan to visit with an assistance animal other than an assistance dog, please get in touch to discuss your request with us at accessibility@vam.ac.uk.

Our building has step-free access to all public areas.

Lifts are available to take you to all floors.

The central Weston Collections Hall has 3 levels. From level 3 you can see all the way down to the basement level.

Look at our visual story for V&A East Storehouse for a full walk through of the venue.

Wheelchairs and ear defenders are available to borrow during your visit. Wheelchair numbers are limited, and so are available on a first-come, first-served basis. Please ask a member of staff when you arrive.

Our accessible toilets are located on the ground floor, second floor and third floor.

Our Changing Places toilet is on the ground floor. It has a hoist and is larger than a standard accessible toilet. If you need to borrow a RADAR key, ask a member of staff

There are portable stools available to pick up.

Induction loops are installed at the cafe counter. We use the Auracast system in all other areas, and info is clearly signposted in relevant spaces. Our Floor assistants are on hand to help.

Switch your hearing aid to the 'T' position.

For more information on our facilities, including our lockers, café and shops, go to the V&A East Storehouse Visit page.

There is audio in some storage display areas. All audio is accessible via the Auracast system, and clearly identifiable by an assisted listening label.

Transcripts are available online via QR code.

All films are subtitled.

All films with speech have closed captions and BSL (British Sign Language).

Coming soon: An audio described introduction to V&A East Storehouse and film audio description, available online via QR code.

Large print guides are available in the Weston Collections Hall and include all labels in V&A East Storehouse. Labels can also be accessed digitally via QR code on the Lookup. Labels displayed in the space have black writing printed on white paper. The six large objects have a metal panel with yellow and white writing

If you'd like to tell us about your accessibility needs or ask a question before your visit, get in touch:

Tel: +44 (0)20 8983 5200
Email: accessibility@vam.ac.uk