Disability & access

We hope that everyone that visits the V&A enjoys their experience. Visitors who require extra assistance or specialist facilities can either speak to a member of staff when they arrive at the Museum or book in advance.

For assistance during your visit, please contact:
Disability Officer
Tel: +44 (0)20 7942 2766
Email: disability@vam.ac.uk

Getting here

Getting here

The Cromwell Road entrance provides the only step-free access to the museum. A wheelchair accessible door is located between the revolving doors. The Exhibition Road and Tunnel entrances are not wheelchair accessible.

Blue Badge Parking

There are twelve blue badge parking spaces on Exhibition Road managed by the Royal Borough of Kensington & Chelsea. For more information visit Royal Borough of Kensington and Chelsea parking

Visitors with physical disabilities

Visitors with physical disabilities

Guiding service

If you require a guide to assist you around the building, please book in advance.
Unfortunately, assistance cannot be guaranteed to visitors who do not book in advance.

Tel: +44 (0)20 7942 2211
Email: bookings.office@vam.ac.uk

Mobility aids

Wheelchairs and walking frames are available at the information desk in the Grand Entrance.

Stools are available in a range of galleries, please ask a member of staff for assistance.

Visitors with hearing impairment

Visitors with hearing impairment

Induction loops

You will need to switch your hearing aid to the 'T' position. Induction loops are available in the following areas:

  • Information desks
  • Lecture theatre and seminar rooms
  • Retail points

Sound enhancement equipment

Neck loops and radio receivers for use on talks and tours are available from the information desk in the Grand Entrance. Read a step-by-step guide on how to use this equipment.

Talks programme

There are regular talks for deaf people in British Sign Language and Sign Supported English. For a full programme of specialist events visit What's On

Subtitled videos

A selection of videos within the galleries include subtitles.

Visitors with visual impairment

Visitors with visual impairment

Guiding service

Assistance dogs are welcome. If you require a guide to assist you around the building, please book in advance. Unfortunately, assistance cannot be guaranteed to visitors who do not book in advance.

Tel: +44 (0)20 7942 2211
Email: bookings.office@vam.ac.uk

Large print labels

Large print label books are available in all galleries.

Tactile books are available in the following galleries:

  • RIBA Architecture
  • Jameel Gallery of Islamic Art
  • Medieval & Renaissance
  • Photographs
  • Sacred Silver & Stained Glass

Screen reader software

JAWS and MAGIC software is available on computer terminals in:

  • National Art Library
  • Prints & Drawings Study Room

Magnification Systems (CCTV) are available in:

  • National Art Library
  • Prints & Drawings Study Room

Talks programme

There are regular talks for visually impaired people, some of which provide an opportunity for handling objects. For a full programme of specialist events visit What's On

Europe 1600-1815 in-gallery audio guide

Get the most out of your visit to the Europe 1600-1815 galleries with our new, free audio guide.

Touch Tour audios

The Touch Tour playlist describes a range of touch objects available in the Museum. To locate the objects, please refer to the room numbers on the museum map available from the Museum information desk in the Grand Entrance.

Furniture Gallery audio descriptions

A Furniture Gallery overview and touch object audio descriptions are available for blind and partially sighted visitors to listen to online or download in advance of visiting the Furniture Gallery, Rooms 133-135.

Family Art Fun Sensory Back-Pack

Discover curious ceramic objects from China to the Netherlands, learn how they were made and how ideas and materials travelled the world to reach Europe. This back-pack is designed for children with visual impairments, but can be enjoyed by any family.

Visitors with Learning Disabilities and Dyslexia

Visitors with Learning Disabilities and Dyslexia

Guiding service

If you require a guide to assist you around the building, please book in advance.
Unfortunately, assistance cannot be guaranteed to visitors who do not book in advance.

Tel: +44 (0)20 7942 2211
Email: bookings.office@vam.ac.uk

Scanning pens

Text to speech scanners are available from the information desks. These hand-held scanners can be used to read and then speak aloud gallery guide or object label text around the Museum. View a step-by-step guide on how to use the scanning pen.

Screen reader software

JAWS and MAGIC software is available on computer terminals in:

  • National Art Library
  • Prints & Drawings Study Room

Ear defenders for children

We have two child-sized ear defenders available for use at the Learning Centre desk on Level 3. No need to book.

Back to the top