Accessibility statement

This statement explains what we know about the accessibility of Mused, what we are doing to address the accessibility of Mused and how to contact us about web accessibility.

By Mused we mean the website vam.ac.uk/mused 

We are committed to making our websites and mobile applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts via browser or plug in

zoom in up to 400% without the text spilling off the screen

navigate the website using just a keyboard

navigate the website using speech recognition software

listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We are awaiting an accessibility audit to confirm the compliance status of Mused.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille or you would like to ask anything or tell us anything about the accessibility of our websites:

email hello@vam.ac.uk 

call +44 (0)20 7942 2000

We want to improve our web accessibility and we welcome your feedback. We will respond in no more than 21 days in line with our Comments and Feedback Policy but hope to do it more quickly than that in most cases.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email digital_media_products@vam.ac.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The V&A is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

We are awaiting an accessibility audit to confirm the compliance status of Mused.

What we’re doing to improve accessibility

We are committed to inclusive design. This means that each new component that we make will be built to the highest WCAG standards we can. We also continue our commitment to testing our new designs and product features with a broad and diverse range of audiences.

Preparation of this accessibility statement

This statement was prepared on 7 June 2023. 

This website will undergo an accessibility audit in June 23. This test will be carried out independently by Accessible by Design.

We will test:

The Mused website, available at vam.ac.uk/mused

If you would like to view the full accessibility report once it has been completed, please email hello@vam.ac.uk.