Facilities for people with physical disabilities

The V&A is a Grade 1 listed building, some areas of which were designed and built without considering the needs of wheelchair users. For any assistance during your visit, please contact a member of staff or the Disability and Access Officer on telephone +44 (0)20 7942 2766, text phone +44 (0)20 7942 2002, or email disability@vam.ac.uk.

Assistance dogs are welcome.

Escort service

If you require an escort, please book in advance by contacting the Bookings Office on telephone +44 (0)20 7942 2211, text phone +44 (0)20 7942 2002, or email bookings.office@vam.ac.uk.

Assistance cannot be guaranteed to visitors who do not book in advance.

Wheelchairs and walking frames are available at Information Desks.

Gallery stools

Stools are available in a range of galleries, please ask a member of staff for assistance.

Events

The Lecture Theatre is easily accessed by lift and can accommodate three wheelchairs. Seminar Room 1 has more limited provision and is currently only accessible by special arrangement. Please contact the Bookings Office on +44 (0)20 7942 2211, 9.00-17.30, seven days a week for further information.

View What's On for a full list of events, talks and tours.

Accessible toilets

Please refer to the online map or printed map, available from the Grand Entrance, for locations of accessible toilets. These are indicated by the symbol on the right.

Lifts

Please refer to the online map or printed map, available from the Grand Entrance, for lift locations. The folowing lifts serve the levels shown:

• Lift B: levels 1, 2, 4, 6
• Lift F: levels 0, 1, 2, 3, 4, 6
• Lift J: levels 1, 3, 4, 5
• Lift Q: levels 0, 2, 4, 6
• Lift R: levels 0, 2, 4, 6
• Lift Y: levels 0, 1 (Breckman Room)

Chair lifts

Several chair lifts are located within the galleries. Please ask a member of staff for assistance.

Cutlery

Adapted cutlery is available in the Cafés.