From Horizon to Horizon card holder

Please note – shop items are currently for GB shipping only, while our delivery partners perform a system update. We are working with them to reopen options as soon as possible.

Our standard delivery charges and estimated timescales are as follows. Selected product exceptions apply; please check the details given. International deliveries may also be subject to customs fees, tariffs or taxes upon arrival, which are your responsibility. See our Delivery and Returns page for more detail.

We hope you are happy with your V&A Shop purchase. However if you are not, please contact us. Most items are eligible for a full refund when returnable in an unused, unopened condition, and with original packaging – with the following exceptions. This does not affect your statutory rights. See our Delivery and Returns page for more detail.

The following items are excluded from our returns policy and cannot be refunded unless faulty, damaged, or not as described:

1. Custom prints and other items made to your specification or personalised;
2. Items that have been sealed for hygiene reasons, where the seal has been broken, such as beauty products, soap, pierced earrings, hosiery, socks, sunglasses and face coverings;
3. Perishable or edible items such as flowers or food;
4. Memberships, tickets for exhibitions, bookings for events and courses.