Contact us

Victoria and Albert Museum
Cromwell Road
London
SW7 2RL

Tel: +44 (0)20 7942 2000
Email: hello@vam.ac.uk

At the museum

Looking after our visitors is our top priority, so our staff are eager to get your feedback in person. We’re always open to suggestions, and it’s really helpful to hear what our visitors think. In most cases, we want to resolve any issues you might have while you're with us, and make sure that you leave looking forward to your next visit. Please approach a staff member if you have a question, comment or complaint.

If we can’t resolve something immediately, we’ll record your feedback and a Visitor Experience Manager will investigate and follow up with you by phone or email within 14 days.

Feedback

If you have an urgent question or complaint, the quickest way to get in touch with us is by phone.

Call us
+44 (0)20 7942 2000

If you prefer, you can also send us your feedback in writing. Where a response is required, we aim to contact you within 21 days. Due to the volume of queries that we receive, we can’t always respond to every single comment, but we do read and record every piece of correspondence that we’re sent. You can also write to us at the address at the top of the page.

Comments and feedback
Email: comments@vam.ac.uk

Every department at the V&A wants to hear what our visitors are saying about their experience at the V&A, and feedback is hugely important in helping to inform our decisions. We analyse visitor comments to improve our processes, update our policies and reward our staff. Compliments about V&A staff and volunteers are shared internally, and comments or suggestions are forwarded to the relevant team or department.

If you’re not satisfied with our response to any complaint, please get back in touch with us and a Senior Manager from the Visitor Experience Department will respond to you within 14 days.

Our commitment

We promise to consider your feedback carefully, to respect your privacy, and to resolve any complaints to the best of our ability. We commit to being fair and impartial when investigating any issues that you raise and to use what we learn to help improve our visitor experience. You may also want to read our privacy notice.

Contact details

You might want to talk directly to a specific department or team. Please let us know if you have a general query or comment, or would like to know more about our collection.

Membership
Tel: +44 (0)20 7942 2271
Email: membership@vam.ac.uk

V&A Shop
Tel: +44 (0)20 7942 2000
Email: shop@vam.ac.uk
Contact us online

National Art Library
Contact us online

Twitter
@V_and_A

Departmental queries

Collections Management
Email: collectionsmanagement@vam.ac.uk

Collections: Ceramics & Glass
Email: ceramicsandglass@vam.ac.uk

Collections: Design, Architecture & Digital
Tel: +44 (0)20 7942 2590
Email: DesignArchitectureDigital@vam.ac.uk

Collections: East Asia
Tel: +44 (0)20 7942 2322 / +44 (0)20 3949 4515
Email: asia.enquiries@vam.ac.uk

Collections: Furniture & Woodwork
Tel: +44 (0)20 7942 2682
Email: furniture@vam.ac.uk

Collections: South and South-East Asia
Tel: +44 (0)20 3949 4515 / +44 (0)20 7942 2322
Email: asia.enquiries@vam.ac.uk

Collections: The Rosalinde and Arthur Gilbert Collection
Tel: +44 (0)20 7942 2868
Email: gilbertcollection@vam.ac.uk

Collections: Metalwork
Email: metalwork@vam.ac.uk

Collections: Middle East
Tel: +44 (0)20 7942 2322 / +44 (0)20 3949 4515
Email: asia.enquiries@vam.ac.uk

Collections: Museum of Childhood
Email: moccollections@vam.ac.uk

Collections: Paintings, Designs, Photographs & Prints
Tel: +44 (0)20 7942 2563
Contact us online

Collections: Sculpture
Email: s.enquiries@vam.ac.uk

Collections: Fashion & Textiles
Tel: +44 (0)20 7942 2682
Email: textilesandfashion@vam.ac.uk

Collections: Theatre & Performance
Tel: +44 (0)20 7942 2698
Email: tmenquiries@vam.ac.uk

Conservation Department
Tel: +44 (0)20 7942 2000
Email: conweb@vam.ac.uk

Corporate Events
Tel: +44 (0)20 7942 2888
Email: corporateevents@vam.ac.uk

Development
Tel: +44 (0)20 7942 2432
Email: development@vam.ac.uk

Donations: Monetary
Tel: +44 (0)207 942 2905
Email: appeals@vam.ac.uk

Donations: Objects
Please contact the relevant Collection department

Human Resources
Tel: +44 (0)20 7942 2937
Email: contacthr@vam.ac.uk

Loans
Tel: +44 (0)20 7942 2635
Email: loans_section@vam.ac.uk

Lost Property
Email: lostproperty@vam.ac.uk

Marketing enquiries
Tel: +44 (0)20 7942 2516
Email: marketing@vam.ac.uk

Membership events
Tel: +44 (0)20 7942 2271
Email: membershipevents@vam.ac.uk

Press enquiries
Tel: +44 (0)20 7942 2502
Email: press.office@vam.ac.uk

Purchase grant fund
Tel: +44 (0)20 7942 2536
Email: purchasegrantfund@vam.ac.uk

Research Department
Tel: +44 (0)20 7942 2962
Email: vari@vam.ac.uk

V&A Archive
Contact us online

V&A Images
Email: vaimages@vam.ac.uk

Young V&A enquiries
Email: young@vam.ac.uk