Reopening questions

The V&A is open Wednesday – Sunday

For information about visiting the museum and our exhibitions as a V&A Member, please see our V&A Member's FAQs.

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Visiting safely

What protective measures are in place?

  • We have a dedicated entrance (Exhibition Road) and exit (Cromwell Road) to the museum, though once inside you will be able to wander freely.
  • We have lowered ticket capacity to enable social distancing, and we’re also providing protective equipment for staff and visitors.
  • We will continue to liaise closely with other national museums, particularly our neighbours, the Natural History Museum and Science Museum, to ensure we have an integrated and responsible reopening plan for South Kensington.

Will I have to wear a face covering while in the museum?
Face coverings must be worn at all times covering your mouth and nose, unless exempt.

We have sanitising hand gel and free disposable face masks available, as well as V&A face coverings for purchase in the V&A Shop. There are also protective screens at shop and café counters.

Are you still running online events?
Absolutely! We have some fantastic online experiences coming up.

Will the V&A Academy courses continue online?
Yes – we have an exciting and diverse range of V&A Academy Online art history courses which can be accessed globally.


Can I book a ticket to see the permanent collection?
Yes, you can book your free ticket in advance to guarantee entry at your preferred time, or walk-up on the day, although at busy times you may need to wait. Everyone, including our members, will need a ticket for Exhibitions.

How will the free, timed museum entry tickets be controlled?
Tickets are available in 15-minute time slots. Please be ready to show your tickets when you enter the museum at the Exhibition Road entrance. There will also be socially distanced queueing in place. The exit is on Cromwell Road. For visitors with access needs, assistance will be available from a member of staff at the Exhibition Road entrance.

I have a ticket to visit an exhibition, do I also need a ticket to visit the rest of the museum?
No, if you have a ticket for one of our exhibitions, you are welcome to stay in the museum and view the permanent collection for as long as you want to, within general opening hours, after you exit the exhibition.

Refunds and rescheduling

How do I go about claiming a refund for a cancelled event?
We contact all ticket holders impacted by cancelled or postponed events outlining the options available to them. If you don't heard from us, please get in touch with our Contact Centre team at:, who will be happy to help organise an exchange or a refund for you. Alternatively, you can donate your ticket value to support the V&A. Ticket revenue is vital to the museum, now more than ever, and it would be tremendously appreciated.

Can I reschedule my free entry tickets?
We want to be as flexible as possible with our entry tickets, so we've introduced a 15-minute window after your ticket time. If you're running late or worried about getting to the museum on time, please contact us as soon as possible by email at: or call us on +44 (0)20 7942 2000.

If you're no longer able to make the date and time you booked, you can cancel your tickets here, or you can call us on the above number.

I can no longer attend on the day/time of my paid exhibition ticket, can I exchange them or receive a refund?
We don't offer refunds or exchanges on exhibition tickets. Please email us at: if you have any concerns about your booking or require further information.

Access and tours

I'm a visitor with access needs, am I still able to book wheelchairs for my visit?
Yes, we are still able to lend wheelchairs, with increased cleaning measures in place. These need to be pre-booked by emailing: or by calling the Contact Centre on +44 (0)20 7942 2000.

For any further assistance please contact us by email at:

Can I have a guided tour of the galleries?
We have a series of online self-guided trails of the V&A, which explore highlights from the collection, the building's architecture, and a selection of family favourites. There are also digital versions of the museum's popular African Heritage Tour and LGBTQ Tour.

Will I still be allowed to sketch in the galleries?
Yes, with some exceptions – please check the latest guidance. We want you to feel comfortable whilst sketching and drawing so sanitised stools will be available in Gallery 21, and once used, they can be dropped off at the Cromwell Road exit to be cleaned.

Can I download a virtual map?
Yes, we have a PDF of our Museum Map. You can also explore our building virtually through our Digital Map.


Will the museum cafés, and shops be open?
Yes, our cafés and shop will be open.

Will the museum's cloakrooms be open?
Our cloakrooms have not yet reopened. Bags larger than 56cm x 45cm x 21cm and bags with wheels are not allowed in the museum.

Please note, only small sized bags are allowed in the galleries and as part of our security procedures we may ask to search your bag.

Group bookings and study rooms

Are group bookings allowed?
Due to our restricted visitor capacity, we are currently unable to accommodate group bookings, including any private talks and tours of the collections. Self-guided visits are available for school groups.

What is available for schools? Can we book virtual visits?
School groups can now book a self-guided visit. You can sign up for our Schools e-newsletter to get the latest updates on school visits. We also have plenty of resources available for teachers and students online.

What is available for families?
We offer a range of events and activities for families, please see the Families page on our website for more details.

When will the library, archives and study rooms be available again?
We are opening different spaces within the museum in phases. The National Art Library, Archives, and other study rooms will remain closed for now. You can access our Explore the Collections database and explore our Archives online.

Researchers are welcome to submit online enquiries, but please note that we do not currently have access to all our physical collections, so we may only be able to provide general advice.