Reopening questions

When will the V&A reopen?

We hope to reopen as soon as it is safe to do so. We're working hard to ensure that our inspiring programme of exhibitions and displays will be available for you to enjoy, including Bags: Inside Out.

Explore the V&A online

While our doors are closed, you can still access our collections, take part in online events and courses and keep in touch.

Follow us on Instagram, Twitter and the blog for regular updates and inspiration.

Visiting safely

What protective measures will be in place when the museum reopens?

  • We have a dedicated entrance (Exhibition Road) and exit (Cromwell Road) to the museum, though once inside you will be able to wander freely.
  • We have lowered ticket capacity to enable social distancing, and we’re also providing protective equipment for staff and visitors.
  • We will continue to liaise closely with other national museums, particularly our neighbours, the Natural History Museum and Science Museum, to ensure we have an integrated and responsible reopening plan for South Kensington.

Will I have to wear a face covering while in the museum?
Yes, in line with current government guidance, all visitors will need to wear a face covering at the V&A. If you are exempt, you will be given a sticker when you arrive.

We have free, disposable face masks available, as well as V&A face coverings for purchase in the V&A Shop. There are also protective screens at shop and café counters.

Are you still running online events?
Absolutely! We have some fantastic online experiences coming up.

Will the V&A Academy courses continue online?
Yes – we have an exciting and diverse range of V&A Academy Online art history courses which can be accessed globally.

Tickets

Will tickets to visit the permanent collection be available again soon?
Yes, once we’re open again, we'll release extra tickets online daily for general entry and paid exhibitions as well as tickets in advance. Tickets on the day are limited, so we recommend booking in advance to avoid disappointment.

Exhibition tickets for future dates are still available.

How will the free, timed museum entry tickets be controlled?
Tickets are available in 15-minute time slots and will be checked when you enter at the museum from the Exhibition Road entrance. There will be socially distanced queueing in place. The exit is on Cromwell Road. For visitors with access needs, assistance will be available from a member of staff at the Exhibition Road entrance.

I have a ticket to visit an exhibition, do I also need a ticket to visit the rest of the museum?
No, if you have a ticket for one of our exhibitions, you are welcome to stay in the museum and view the permanent collection for as long as you want to, within general opening hours, after you exit the exhibition.

Refunds and rescheduling

I have a ticket for an exhibition that has been postponed, what should I do?
Please note that the dates of our exhibitions Bags: Inside Out, Epic Iran, and Alice: Curiouser & Curiouser have changed.

If you have booked a ticket for an onsite event that is being rescheduled or cancelled due to the museum's closure, we’ll contact you to inform you of your options. If you haven't heard from us, please get in touch with our Contact Centre team at: hello@vam.ac.uk.

How do I go about claiming a refund for a cancelled event?
We'll contact all ticket holders impacted by cancelled or postponed events outlining the options available to them. If you haven't heard from us, please get in touch with our Contact Centre team at: hello@vam.ac.uk, who will be happy to help organise an exchange or refund for you. Alternatively, you can donate your ticket value to support the V&A. Ticket revenue is vital to the museum, now more than ever, and it would be tremendously appreciated.

Can I reschedule my free entry tickets?
We want to be as flexible as possible with our entry tickets, so we've introduced a 15-minute window after your ticket time. If you're running late or worried about getting to the museum on time, please contact us as soon as possible by email at: hello@vam.ac.uk or call us on +44 (0)20 7942 2000.

If you're no longer able to make the date and time you booked, you can cancel your tickets here, or via your confirmation email.

I can no longer attend on the day/time of my paid exhibition ticket, can I exchange them or receive a refund?
We don't offer refunds or exchanges on exhibition tickets. Please email us at: hello@vam.ac.uk if you have any concerns about your booking or require further information.

Access and tours

I'm a visitor with access needs, am I still able to book wheelchairs for my visit?
Yes, we are still able to lend wheelchairs, with increased cleaning measures in place. These need to be pre-booked, please email: hello@vam.ac.uk or call the Contact Centre on +44 (0)20 7942 2000.

For further assistance during your visit, please contact the Disability Officer:
Tel: +44 (0)20 7942 2766
Email: disability@vam.ac.uk

Can I have a guided tour of the galleries?
We have a series of online self-guided trails of the V&A, which explore highlights from the collection, the building's architecture, and a selection of family favourites. There are also digital versions of the museum's popular African Heritage Tour and LGBTQ Tour.

Will I still be allowed to sketch in the galleries?

Yes, with some exceptions – please check the latest guidance. We want you to feel comfortable whilst sketching and drawing so sanitised stools will be available in Gallery 21, and once used, they can be dropped off at the Cromwell Road exit to be cleaned.

Can I download a virtual map?
Yes, we have a PDF of our Museum Map. You can also explore our building virtually through our Digital Map.

Group bookings and study rooms

Are group bookings allowed?
Due to our restricted visitor capacity, we are currently unable to accommodate group bookings of any kind. This also includes any private talks and tours of the collections.

What is available for schools? Can we book virtual visits?
V&A Innovate – a national challenge for secondary school pupils – will launch digitally in September 2021 and will be accessible to every school in the UK. Following the themes of Home and Community, students will be asked to use design practices to address major issues, including climate change, accessibility, isolation and more.

Unfortunately, we are currently unable to offer virtual visits of our galleries to school groups. We do however offer a range of online free activities for families.

When will the library, archives and study rooms be available again?
We are opening different spaces within the museum in phases. The National Art Library, Archives, and other study rooms will remain closed for now. You can access our Search the Collections database and explore our Archives online.

Researchers are welcome to submit online enquiries, but please note that we do not currently have access to all our physical collections, so we may only be able to provide general advice.